YOUR INFORMATION
Privacy Policy
Last updated: 3 November 2026
Falcon Executive Cars Limited, based in London, United Kingdom, respects your privacy. This policy explains how we handle personal information when you contact us or enquire about chauffeur and transport services.
Information we collect
When you contact us by phone, email, website link or WhatsApp, we may receive your name, telephone number, email address, pickup and drop-off locations, travel dates and times, passenger numbers, flight details and other information you choose to provide.
How we use information
We use this information to respond to enquiries, prepare quotes, arrange and deliver transport services, communicate about bookings, maintain business records and comply with applicable legal obligations. We may use messaging service providers and automated assistance to help handle enquiries, with human oversight where appropriate.
Our lawful basis
Depending on the circumstances, we process information to take steps at your request before a contract, perform a contract, meet legal obligations or pursue legitimate business interests such as handling customer enquiries and improving our service. Where consent is required, we will request it.
Sharing information
We may share relevant booking details with drivers or transport partners who need them to provide the requested service, and with service providers supporting our communications or business operations. We do not sell your personal information.
Retention and security
We keep information only for as long as reasonably needed for the purposes described, including applicable legal, tax and accounting requirements. We take reasonable measures to protect personal information.
Your rights
Subject to applicable UK data protection law, you may have rights to access, correct, erase or restrict use of your personal information, object to certain processing, and request data portability. You may also complain to the UK Information Commissioner's Office (ICO).
Third-party services
If you contact us using WhatsApp, your use of that service is also subject to WhatsApp's own privacy terms. This website uses a WhatsApp link to open a conversation; it does not itself submit a booking form.
Contact us
For privacy enquiries, contact [email protected] or call +44 7956 696503.